FAQ

Which areas do you deliever to?

We deliver to Bend, Redmond, Sisters, Prineville,  Madras, deschutes river woods. Once we get 3 people to sign up in La Pine and Sunriver we will deliever there.

How does billing work?

For your convenience, our service is billed and payable in advance every four weeks. Your billing cycle begins the first day you begin using the diapers. The day our driver comes to pick up your diapers, is the end of your first week.

If you don't want to sign up for auto billing and would prefer me to manually send you a square invoice at the beginning of each month, just send an email to hello@overthemoondiaperservices.com to get started! 

Can I cancel anytime?

Absolutely! Think of the diaper service as a subscription or monthly gym membership. You can cancel your subscription anytime.

Please note that there are no refunds for remaining weeks not used if you cancel in the middle of a billing cycle.

What do I do with the dirty diapers?

Just take the prefold off baby and put in your diaper pail. Diapers are delivered in a clean, waterproof pail liner for your diaper pail. As your child gets older please shake off solids into the toilet before putting diaper in the pail liner.

What if I'm going on vacation?

if you will be out of town and won’t need a pick up or fresh diapers for the week. Please let us know at least two weeks in advance and you won’t be charged for that week.

What about the smell of dirty diapers?

We recommend heavy duty diaper pails like Ubbi. Your clean diapers will be delivered in a clean diaper pail liner that’s made with waterproof TPU laminate and fully-taped waterproof seams to keep any stink concealed. 

How long before I want to start service should I sign up?

If you’re expecting, we like to drop off diapers two weeks before your due date. That way you are ready whenever baby arrives. 

If baby is already here just shoot us an email or sign up online. 

It's best to email us and let us know right away when you're wanting to start service, even if it's a few months out so we can be sure to have enough inventory for our growing client list. 

Can I add your service to my baby registry?

Of course! We also offer gift certificates and will soon be offering cloth diaper cakes.

Still have questions?

Email us at: hello@overthemoondiaperservices.com